{"id":2052,"date":"2025-02-03T11:20:29","date_gmt":"2025-02-03T11:20:29","guid":{"rendered":"https:\/\/dnz-logistics.com\/?page_id=2052"},"modified":"2025-02-03T15:13:32","modified_gmt":"2025-02-03T15:13:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/dnz-logistics.com\/en\/faq\/","title":{"rendered":"S\u0131k\u00e7a Sorulan Sorular"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2052\" class=\"elementor elementor-2052\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61cc68c e-flex e-con-boxed qodef-elementor-content-no e-con e-parent\" data-id=\"61cc68c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cecd4db elementor-widget elementor-widget-sp_easy_accordion_pro_shortcode\" data-id=\"cecd4db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sp_easy_accordion_pro_shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>#sp-ea-2057 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-2057.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-2057.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-2057.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-2057.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-2057.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1738581899\"><div id=\"sp-ea-2057\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20570\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20570\" aria-controls=\"collapse20570\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> What services does DNZ \u200b\u200bLogistics offer?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse20570\" data-parent=\"#sp-ea-2057\" role=\"region\" aria-labelledby=\"ea-header-20570\"> <div class=\"ea-body\"><p>DNZ Logistics provides reliable and on-time delivery solutions by providing national and international transportation services.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20571\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20571\" aria-controls=\"collapse20571\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How long does shipping take?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse20571\" data-parent=\"#sp-ea-2057\" role=\"region\" aria-labelledby=\"ea-header-20571\"> <div class=\"ea-body\"><p>Although shipping times vary depending on the destination, local deliveries are generally made within 1-2 business days and intercity deliveries are made within 2-4 business days.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20572\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20572\" aria-controls=\"collapse20572\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What should I do if damage occurs during shipping?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse20572\" data-parent=\"#sp-ea-2057\" role=\"region\" aria-labelledby=\"ea-header-20572\"> <div class=\"ea-body\"><p>If you detect damage to your shipment during delivery, make a report to the delivery person and report the damage by contacting our customer service.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20573\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20573\" aria-controls=\"collapse20573\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What are your return or exchange policies?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse20573\" data-parent=\"#sp-ea-2057\" role=\"region\" aria-labelledby=\"ea-header-20573\"> <div class=\"ea-body\"><p>For incorrect or damaged shipments, you can request a refund or exchange within <strong>14 days<\/strong> after delivery.<\/p><h4><\/h4><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20574\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20574\" aria-controls=\"collapse20574\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Which regions do you serve?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse20574\" data-parent=\"#sp-ea-2057\" role=\"region\" aria-labelledby=\"ea-header-20574\"> <div class=\"ea-body\"><p>We offer ground transportation services throughout T\u00fcrkiye and also deliver to select international destinations.<\/p><h4><\/h4><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20575\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20575\" aria-controls=\"collapse20575\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I change the shipping address?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse20575\" data-parent=\"#sp-ea-2057\" role=\"region\" aria-labelledby=\"ea-header-20575\"> <div class=\"ea-body\"><p>The delivery address may be changed before the shipment departs. For this, you need to contact our customer service.<\/p><h4><\/h4><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20576\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20576\" aria-controls=\"collapse20576\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you provide shipping insurance?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse20576\" data-parent=\"#sp-ea-2057\" role=\"region\" aria-labelledby=\"ea-header-20576\"> <div class=\"ea-body\"><p>Yes, we offer optional insurance service for your valuable shipments.<\/p><h4><\/h4><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-20577\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse20577\" aria-controls=\"collapse20577\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How can I reach your customer service?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse20577\" data-parent=\"#sp-ea-2057\" role=\"region\" aria-labelledby=\"ea-header-20577\"> <div class=\"ea-body\"><p>You can reach us at <a href=\"mailto:info@dnz-logistics.com\"><strong>info@dnz-logistics.com<\/strong><\/a>\u00a0or our customer service phone number.<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e263d0a e-flex e-con-boxed qodef-elementor-content-no e-con e-parent\" data-id=\"e263d0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-158a242 elementor-widget elementor-widget-html\" data-id=\"158a242\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n    \n    .qodef-header-logo-link:focus {\n        border: none !important;\n        outline: none !important;\n    }\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>DNZ Logistics hangi hizmetleri sunuyor? DNZ Logistics, ulusal ve uluslararas\u0131 ta\u015f\u0131mac\u0131l\u0131k hizmetleri sunarak g\u00fcvenilir ve zaman\u0131nda teslimat \u00e7\u00f6z\u00fcmleri sa\u011flamaktad\u0131r. G\u00f6nderim s\u00fcresi ne kadar s\u00fcrer? G\u00f6nderim s\u00fcreleri var\u0131\u015f noktas\u0131na g\u00f6re de\u011fi\u015fiklik g\u00f6stermekle birlikte, \u015fehir i\u00e7i teslimatlar genellikle 1-2 i\u015f g\u00fcn\u00fc, \u015fehirler aras\u0131 teslimatlar ise 2-4 i\u015f g\u00fcn\u00fc i\u00e7inde yap\u0131lmaktad\u0131r. G\u00f6nderim s\u0131ras\u0131nda hasar olu\u015fursa ne yapmal\u0131y\u0131m? E\u011fer [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","content-type":"","footnotes":""},"class_list":["post-2052","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dnz-logistics.com\/en\/wp-json\/wp\/v2\/pages\/2052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dnz-logistics.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dnz-logistics.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dnz-logistics.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dnz-logistics.com\/en\/wp-json\/wp\/v2\/comments?post=2052"}],"version-history":[{"count":10,"href":"https:\/\/dnz-logistics.com\/en\/wp-json\/wp\/v2\/pages\/2052\/revisions"}],"predecessor-version":[{"id":2084,"href":"https:\/\/dnz-logistics.com\/en\/wp-json\/wp\/v2\/pages\/2052\/revisions\/2084"}],"wp:attachment":[{"href":"https:\/\/dnz-logistics.com\/en\/wp-json\/wp\/v2\/media?parent=2052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}